Welcome to the Hillend Pet Hotel Dunfermline. dog boarding and cattery .
terms of stay at hillend pet hotel
No dogs can be accepted without proof of current vaccinations.Please remember to bring your vaccination card with you on every visit. Dogs are required to be protected against Bordetella, Bronchiseptica and Cannine Parainfluenza (Kennel Cough).
Please ask your vet to stick your vaccination stickers into your record book as we cannot accept hand written records.
No cats will be allowed to stay without proof of up to date vaccinations.
Boarding fees are due for the full boarding period you asked for at the time of booking, should your pet leave before their agreed departure date.
All pets MUST be picked up before 11 am on their due departure day unless otherwise agreed with us beforehand. There is a minimum part day charge of £10 for a late collection.
Should your pet take ill during its stay with us we will, if possible, use your own vet. By boarding with us if problems arise you are authorising us to call a vet on your behalf. Your pet is insured with us during its stay but please note this policy does NOT cover any existing illnesses, diseases or animals within the small pets section. Any costs associated with us dealing with an existing illness will be passed on to the customer.
Our opening hours are from 10.00am - 12.00 pm and from 16.00pm - 17.00pm monday to friday* and 10.00am - 12.00pm saturday and sunday, these times are strictly adhered to. Any pick ups or drop offs outwith these times must be agreed with us beforehand, please dont assume that we will always be able to accommodate your request we will do our best.
*By appointment only!!
We must be informed at the point of booking with us, any medical conditions your pet has and any medications that we would require to administer. If between booking and coming in the condition changes/deteriorates we must be informed.